We want to provide the best possible services for the people we support, and your feedback helps us understand what we are doing well and where we can improve.

We’re always pleased to hear when people have had a positive experience with our services. We also recognise that, sometimes, things may not go as planned. We are human, and we may get things wrong. When that happens, we want to know about it, listen to your concerns and learn from your experience so we can make things better and reduce the chance of the same thing happening again.

Your feedback matters — whether it’s good or bad.

You can use this page to:

• Tell us about something you think we have done well.
• Share a concern or something you feel we could improve.
• Make a formal complaint about our services.

If you choose to make a formal complaint, we will deal with it through our formal complaints process and make sure your concerns are listened to and considered appropriately.

Whatever your experience, we encourage you to tell us. Your feedback helps us learn, improve and continue to provide compassionate, high-quality support to the people we serve.